Privacy Policy

Our Privacy Policy was last updated on 04/30/24.

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This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Privacy Policy:

• “Account” means a unique account created for You to access our Service or parts of our Service.

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Achieve Medical Wellness LLC. DBA Achieve Weight Goals

• “Country” refers to the United States of America.

• “Cookies” are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• “Device” means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• “Personal Data” is any information that relates to an identified or identifiable individual.
  “Service” refers to the Website.
  “Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• “Website” refers to Achieveweightlossgoals.com

• “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Collecting and Using Your Personal Data

Information About You and Your Health Care Treatment and Payment.
We collect several types of information from and about users of our Platform, including:

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• Information by which you may be personally identified, such as name, mailing address, email address, telephone number and account information, postal address, gender, occupation, billing and collection information that you provide to us, information related to your eligibility, or any other information collected on the Platform that is defined as personally identifiable information under applicable law (“Personal Information”).

• Health-related information, such as clinical history and condition, and any other information exchanged in emails, texts, chats or calls between you and Achieve Weight Goals

• Information about your Internet connection, the equipment you use to access our Platform, and usage details.

• Information about you, such as whether you are a current user, your product interests, location or demographics, or information related to your inquiry or request

• Any other information we specifically request.

We collect this information:

• Directly from you when you provide it to us.

• Automatically as you navigate through the Platform (e.g., usage details, IP address, and information collected through cookies, web beacons, and other tracking technologies).

• From third-parties with whom we work to provide you services, such as physicians, medical professionals, and pharmacies.

• We may receive certain information about you through companies that provide us with such information as part of their relationship with us, including Meta, Google Analytics, Google Ads, Chargebee,, Stripe, and other third-party tools. We may also receive information about you from your social media accounts if you use those accounts to sign-in to your account with us.

Information You Give to Us.

• The information we collect on or through our Platform may include:

• Information that we collect when you browse our website or download one of our mobile apps. Even without creating an account, we still may collect from you some of the information described in this Section II: INFORMATION

 

WE COLLECT ABOUT YOU AND HOW IT IS COLLECTED

• Information that you provide on our Platform, including information provided when you sign in or register for an account on the Platform or for services provided by one of our affiliates, or through communications with you through the Platform or as a result of any healthcare services.

• Information to process or respond to your inquiries related to requests for treatment, payment, customer service; and when you provide feedback on our Platform, including payment processing information that includes billing information, such as a name, address, email address, and payment card information. When you provide or update your payment processing information, we transmit the payment via an encrypted connection to a third-party credit card processor.  Adonis does not collect or store your full credit card details.

• Records and copies of your correspondence (including email addresses) if you contact us, such as when you report an issue with our Platform or other services.

• Information that you provide for display or posting on the Platform, including information provided in social media and/or testimonials. If you provide a testimonial, your first name will be posted along with the testimonial. Please remember that testimonials are located in the public areas of our Platform. Do not provide information for display or posting on the Platform that you would not want others to save or share.

• Your search queries on the Platform.

• As with many other websites and applications, as you navigate through and interact with our Platform, we may use automatic data tracking technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Platform, including traffic data, location data, logs, language, date and time of access, frequency, and other communication data and the resources that you access and use on the Platform.

• Information about your computer and Internet connection, including your IP address, operating system, host domain, and browser type.

• Details of referring websites (URL). We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information we collect automatically includes statistical data and may also include Personal Information. We may also maintain it or associate it with Personal Information you provide to us or that we collect in other ways or receive from third parties. It helps us to improve our Platform and to deliver a better and more personalized service, including by enabling us to:

• Estimate how individuals access and use our Platform.

• Store information about your preferences.

• Speed up your searches.

• Recognize you when you return to our Platform.

As with many other websites and applications, our Platform may use “cookies” or other data tracking technologies (collectively “cookies”) to help us deliver content specific to your interests, to process your requests, and/or to analyze your visiting patterns. We may collect the following types of information about your visit including: the domain from which you access the Internet; IP address; operating system and information about the device or browser used when visiting the Platform; date and time of your visit; content you visited; general location; and website (such as google.com or bing.com) and website referral source (such as email notice or social media site) that connected you to the Platform. Our Platform uses two types of cookies: single-session (temporary) and multi-session (persistent). Temporary cookies last only as long as your web browser is open, and are used for technical purposes such as enabling better navigation through our Platform. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes including tracking the number of unique visitors to our Platform and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. Cookies, by themselves, will not be used by Adonis to disclose your individual identity. This information identifies your browser to our servers when you use the Platform. We also use different types of first- and third-party cookies on the Platform. For example, we use cookies to track user trends and patterns. This helps us better understand and improve areas of the Platform that our users find valuable. We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about your browser’s use of our Platform with our social media, advertising and analytics partners. We use the information from cookies to provide services better tailored to our users’ needs.

Meta Platforms.

We use Meta Platforms (including, Facebook and Instagram) (collectively, “Meta”), a web analytics and advertising service provided by Meta on our Site. With its help, we and our customers can keep track of what users do after they see or click on a Meta advertisement, keep track of users who access our Site or advertisements from different devices, and better provide advertisements to our target audiences. The data from Meta is also saved and processed by Meta. Meta can connect this data with your Facebook or Instagram account and use it for its own and others advertising purposes, in accordance with Meta’s Data Policy which can be found at, https://www.facebook.com/about/privacy/. Please click here if you would like to withdraw your consent for use of your data with Meta.

Google Analytics.

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of our Site. Google Analytics uses cookies, to help our Site analyze how users use our Site. You can find out more about how Google uses data by visiting “How Google Uses Data When You Use Our Partners’ Sites or Apps” located at www.google.com/policies/privacy/partners/. For more information, please visit Google and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.

Google Ads. Google Ads remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads. Google also recommends installing the Google Ads Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout) for your web browser. Google Ads Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en.

Microsoft Bing Ads.

Our Site uses Bing Ads technology to collect and store data that is used to track user activity on our Site. On our Site Bing UET tag is integrated. This service enables us to track user activity on our Site when it has reached our Site via advertisements from Bing Ads. If the page visitor reaches our Site via such an ad, a cookie is set on their computer. This cookie enables us to track, among other things, the length of time spent on our Site, which areas of the Site were accessed, and which advertisements reached our Site. The collection of the data generated by the cookie and related to the use of our Site, as well as the processing of this data, can be prevented by deactivating the cookie settings in your browser. In addition, based on the user’s preferences, Microsoft may be able to track usage behavior across multiple electronic devices through cross-device tracking, enabling it to display personalized advertising on or in Microsoft websites and apps. This behavior can be disabled by the site visitor at https://choice.microsoft.com/en-us/opt-out. For more information on Bing analytics services, visit the Bing Ads Website. For more information about privacy at Microsoft and Bing, see the Microsoft Privacy Bing Ads Website Policy.

Stripe.

We use Stripe as our payment processor. In order to allow Stripe to function properly, a cookie is stored on your browser, which assists Stripe in detecting and preventing fraud. These are considered session cookies and typically only remain on your browser for 24 hours. For more information on Stripe, please visit their privacy policy at https://stripe.com/au/privacy.

 

Other Third-Party Tools. We use other third party tools that allow us to track the performance of our Site. These tools provide us with information about errors, app and website performance, and other technical details we may use to improve our Site and/or our Service.

Advertising: We may use data about how you browse and shop in order to show you ads for Adonis or our advertising partners that are relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising to you, and ad networks to which we belong may use your browsing activity across participating websites to show you interest-based advertisements on those websites. Interest-based ads are ads presented to you based on your browsing behavior to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our Platform or third-party sites not owned by Achieve Weight Goals. Currently, we do not recognize if your browser sends a “do not track” signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads. If you would like more information about these practices.

We may also collect data by using “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “pixel tags”) that allow us to know when you visit our Platform. Through pixel tags, we collect non-Personal Information or aggregate information that can be used to enhance your online experience and understand traffic patterns.

Information We Receive From Other Sources
This is information we receive about you if you use any of the other websites we operate or other services we provide. We sometimes work with third parties and they sometimes provide information about you. We obtain information from such third-parties with whom we work to provide you with certain services (including, for example, sub-contractors, analytics providers, advertising networks, and search information providers, or third parties who share your information to provide health care services to you, such as a medical provider including your information when they message or communicate with other medical providers or Adonis).

In addition, we may use third-party providers to serve or track interactions on other websites. You may link to or access our Platform using other third-party websites. Use of such third-party websites is subject to the terms of service and privacy policies of those third parties. Adonis does not control the use of third-party technology or the resulting information and is not responsible for any actions or policies of such third parties.

Where permitted by applicable law, we may also receive Personal Information about you from third-party sources (e.g., lead generators) to determine whether an Adonis product or service is right for you and to send promotional emails to customers and prospective customers.

We may combine information we receive from other sources with information you give to us and information we collect about you. Depending on the types of information received, we will use the information received from other sources. 

 

Limitations on Use by Minors

Our Service is generally intended for use by individuals who are at least eighteen (18) years of age or such older age as may be required by applicable state laws in the jurisdiction in which an individual utilizes the Service. The Service is not designed or intended to attract, and is not directed to, children under eighteen (18) years of age. If we obtain actual knowledge that we have collected personal information through the Platform from a person under eighteen (18) years of age, we will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form.

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Please note that we are not required to erase or otherwise eliminate, or enable erasure or elimination of such content or information in certain circumstances, such as, for example, when an international, federal, state, or local law, rule or regulation requires Achieve Medical Weight Loss LLC to maintain the content or information; when Achieve Medical Weight Loss LLC maintains the content or information on behalf of your Providers (as defined in our Terms and Conditions) as part of your electronic medical record; when the content or information is stored on or posted to the Site by a third party other than you (including any content or information posted by you that was stored, republished or reposted by the third party); when Achieve Medical Weight Loss LLC anonymizes the content or information, so that you cannot be individually identified; when you do not follow the aforementioned instructions for requesting the removal of the content or information; and when you have received compensation or other consideration for providing the content or information.

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PRIVACY POLICY CHANGES

Company may, in its sole discretion, change this Privacy Policy from time to time. Any and all changes to Company’s Privacy Policy will be reflected on this page and the date new versions are posted will be stated at the top of this Privacy Policy. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. Users should regularly check this page for any changes to this Privacy Policy. Company will always post new versions of the Privacy Policy on the Website. However, Company may, as determined in its discretion, decide to notify users of changes made to this Privacy Policy via email or otherwise. Accordingly, it is important that users always maintain and update their contact information.

 

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By visiting this page on our website: Achieveweightgoals.com/contact

HIPAA Information

Uses and disclosures of your protected health information that do not require an authorization:

 

Treatment

For example, doctors, nurses, and other staff members involved in your care will use your PHI to coordinate your care or to plan a course of treatment for you.

 

Payments

For example, we may disclose information regarding your medical procedures and treatment to your insurance company to arrange payment for the services provided to you.

 

Health Care Operations

For example, we may disclose your PHI for billing or interpreter support. We may use your PHI to conduct an evaluation of the treatment and services provided or to review staff performance.

 

Communicating Policy

We will use your PHI to communicate with you about a number of important topics, including information about your care, treatment options and other health-related services.  No information will be share with 3rd parties. 

 

We may also contact you at the email, phone number or address that you provide, including via text messages, for these communications. If your contact information changes, it is important that you let us know. We will only provide you a link via text or e-mail which will require you to verify yourself prior to opening the message within the messaging portal.

SMS 

 

1. Consent:
By subscribing to Achieve Weight Goals SMS updates, you provide express written consent to receive automated text messages from us regarding your account, our services, promotional offers, and other updates. Message and data rates may apply.

2. Opt-In:
To subscribe, users must explicitly opt-in by replying YES to our invitation message. By opting in, you agree to our Terms & Conditions and Privacy Policy.

3. Types of Messages:
Customer Reminders: Appointment reminders, progress updates, and important notifications.
Promotional Offers: Special discounts, new service announcements, and exclusive deals.
Customer Service: Two-way texting for basic customer service inquiries and support.

 

4. Message Frequency:
Message frequency will vary based on user interactions and preferences but will not exceed 5 messages per week.

5. Opt-Out:
You can opt-out at any time by replying STOP to any of our messages. You can also opt-out over the phone by calling our customer service at 855-600-2704. Once you opt-out, you will no longer receive SMS messages from Achieve Weight Goals.

6. Help:
For any questions or assistance regarding our SMS service, reply HELP to any message, or contact our support team at [855-600-2704]. Our team is available to assist you with any inquiries.

7. Costs:
Message and data rates may apply based on your mobile carrier’s plan. Charges are billed by and payable to your mobile service provider.

9. Supported Carriers:
Our SMS service is supported by most major carriers, but delivery is subject to carrier availability.

10. Changes to Terms:
We reserve the right to modify these terms at any time. Any changes will be communicated to you through SMS.

11. Contact Information:
For any additional questions or concerns, please contact us at support@acheiveweightgoals.com or 855-600-2704.

No mobile information will be shared with third parties/affiliates for marketing/promotional
purposes. All the above categories exclude text messaging originator opt-in data and consent;
this information will not be shared with any third parties.

 

Business Associates

At times, we need to disclose your PHI to persons or organizations outside Achieve Medical Wellness LLC who assist us with our payment/billing and health care operations. We require these business associates and their subcontractors to appropriately safeguard your PHI.

 

Other Uses and Disclosures

We may be permitted or required by law to make certain other uses and disclosures of your PHI without your authorization. Subject to conditions specified by law, we may release your PHI:

• for any purpose required by law

• for public health activities, including required reporting of disease, injury, birth and death, for required public health investigations, and to report adverse events or enable product recalls

• to government agencies if we suspect child/elder adult abuse or neglect. We may also release your PHI to government agencies if we believe you are a victim of abuse, neglect or domestic

• to your employer when we have provided screenings and health care at their request for occupational health and safety

• to a government oversight agency conducting audits, investigations, inspections and related oversight functions

• in emergencies, such as to prevent a serious and imminent threat to a person or the public

• if required by a court or administrative order, subpoena or discovery request

• for law enforcement purposes, including to law enforcement officials to identify or locate suspects, fugitives or witnesses, or victims of crime

• to coroners, medical examiners and funeral directors

• if necessary to arrange organ or tissue donation or transplant

• for national security, intelligence, or protective services activities

• for purposes related to your workers’ compensation benefits

 

Uses and disclosures of your protected health information based on a signed authorization

Except as outlined above, we will not use or disclose your PHI for any other purpose unless you have signed a form authorizing the use or disclosure. You may revoke an authorization in writing, except to the extent we have already relied upon it.

In some situations, a signed authorization form is required for uses and disclosures of your PHI, including:

• most uses and disclosures of psychotherapy notes

• uses and disclosures for marketing purposes

• disclosures that constitute the sale of PHI

• uses and disclosures for certain research protocols

• as required by privacy law. The confidentiality of substance use disorder and mental health treatment records as well as HIV-related information maintained by us is specifically protected by state and/or federal law and regulations. Generally, we may not disclose such information unless you consent in writing, the disclosure is allowed by a court order, or in other limited, regulated circumstances.

 

Your rights Access to Your PHI.

You can access and inspect paper or electronic copies of certain PHI that we maintain about you. You may readily access much of your health information without charge by requesting it through support@achieveweightgoals.com. In line with set fees under federal and state law, we may charge you for a copy of your medical records.

 

Amendments to Your PHI.

You can request amendments, or changes, to certain PHI that we maintain about you that you think may be incorrect or incomplete. All requests for changes must be in writing, signed by you or your representative, and state the reasons for the request. If we decide to make an amendment, we may also notify others who have copies of the information about the change. Note that even if we accept your request, we may not delete any information already documented in your medical record. You can make such requests by contacting support@achieveweightgoals.com or directly inside your patient portal under the “privacy center” section.

 

Accounting for Disclosures of Your PHI.

In accordance with applicable law, you can ask for an accounting of certain disclosures made by us of your PHI. This request must be in writing and signed by you or your representative. This does not include disclosures made for purposes of treatment, payment, or health care operations or for certain other limited exceptions. An accounting will include disclosures made in the six years prior to the date of a request.

 

Restrictions on Use and Disclosure of Your PHI.

You can request restrictions on certain of our uses and disclosures of your PHI for treatment, payment, or health care operations. We are not required to agree but will attempt to accommodate reasonable requests when appropriate.

 

Restrictions on Disclosures to Health Plans.

You can request a restriction on certain disclosures of your PHI to your health plan. We are only required to honor such requests when services subject to the request are paid in full. Such requests must be made in writing and identify the services to which the restriction will apply.

 

Confidential Communications.

You can request that we communicate with you through alternative means or at alternative locations, and we will accommodate reasonable requests. You must request such confidential communication in writing to each department you would like to accommodate the request.

 

Breach Notification.

We are required to notify you in writing of any breach of your unsecured PHI without unreasonable delay and no later than 60 days after we discover the breach.

 

Additional InformationComplaints

If you believe your privacy rights have been violated, you can file a complaint with support@achieveweightgoals.

You can also file a complaint with the Secretary of the U.S. Department of Health and Human Services in Washington D.C.  A complaint must be made in writing and will not in any way affect the quality of care we provide you.

 

Achieve Weight Goals.  Utah, Idaho, West Virginia